I Tried a Luxury Bus Startup for $99 From NYC to Washington DC

I took a luxury bus service from New York City to Washington DC for $99, and it was one of the plushest travel experiences I've ever had. I've never had a pleasant intercity bus experience (until now), but the complimentary snacks and beverages, fast WiFi, and motion-canceling seats made the ride enjoyable and comfortable.

I took a luxury bus service from New York City to Washington DC for $99, and it was one of the plushest travel experiences I've ever had.

The Jet on a cold January morning. Brittany Chang/Insider

I've never had a pleasant intercity bus experience (until now), but the complimentary snacks and beverages, fast WiFi, and motion-canceling seats made the ride enjoyable and comfortable.

The seats. Brittany Chang/Insider

That is until I got carsick. But more on that later.

The seats at the front of the bus. Brittany Chang/Insider

I, like many other travelers in the US, do not have fond memories of sitting in intercity buses like Greyhound or Megabus.

A Greyhound bus in Texas in 2021. Jose Luis Gonzalez/Reuters

Enter the Jet, a luxury bus startup looking to provide another option different from those sometimes-uncomfortable budget bus experiences.

The Jet on a cold January morning. Brittany Chang/Insider

Unlike the classic Flixbus or Greyhound, the Jet has comfortable seats, in-ride treats, and fast Wifi, among other bonuses. It's more expensive, but the company is betting riders who can afford to will pay for the luxury and exclusivity.

The seats. Brittany Chang/Insider

Chad Scarborough, the Jet's founder and CEO, predicts the company's passengers are the top one to 2% of bus riders, or "people who want a nicer option" but don't want to pay for an Amtrak, he said the first time I toured one of its buses in late 2021.

The galley at the rear of the bus. Brittany Chang/Insider

The startup isn't a new concept: Luxury coaches like Vonlane have fared well in other markets, Scarborough noted.

The back of the bus. Brittany Chang/Insider

But unlike Vonlane, which operates primarily in Texas, the Jet targets two cities with low car ownership: New York and Washington, DC.

A view out the windows while we were still in Manhattan. Brittany Chang/Insider

Source: Titlemax

Tripperbus, which also calls itself a "first-class bus service," runs a similar route from Arlington, Virginia, and Bethesda, Maryland to New York City.

Rachel Mendelson/Insider

Source: Tripperbus

But the Jet drops off and picks up its passengers right in the heart of DC at Metro Center, about a 10-minute walk to the White House.

The White House south facade, in Washington, D.C. Raymond Boyd/Getty Images

On January 7, the morning after New York's first snow in the new year, I decided to take a ride on the Jet for a roughly five-hour ride from New York City to Washington, DC to test its offering.

The Jet on a cold January morning. Brittany Chang/Insider

The Jet only has two departure times from New York: 11 a.m. and 6:30 p.m. I booked the former hoping to get some work done on my Friday afternoon ride.

The seats. Brittany Chang/Insider

The Jet departs from Hudson Yards. This outdoor departure away from any terminal means I didn't have to navigate the large, often busy corridors of an indoor station. It also means passengers board from the curb, just like discount carrier Megabus.

The Jet on a cold January morning. Brittany Chang/Insider

I already reserved my spot on the 14-seat bus so there was no need to rush onto the vehicle in hopes of getting a prime seat or space in the luggage compartment.

My messy seat. Brittany Chang/Insider

And the rows of seats are six feet apart as per COVID-19 protocols, providing ample legroom and space for my bags.

The back of the bus. Brittany Chang/Insider

"We've had some people tell us [this] feels safer than taking a train or a plane because there's so few people," Scarborough said in 2021.

The bathroom. Brittany Chang/Insider

And I agree. Besides me, there were only nine other people on the bus including the driver and attendant. Everyone was required to mask up unless they were eating or drinking.

Snacks on the Jet. Brittany Chang/Insider

There's also a UV filtration system that sanitizes the air every 10 minutes, according to the company.

The galley at the rear of the bus. Brittany Chang/Insider

Other than the person sitting next to me (who I live with) everyone felt distanced from my seat, making the Jet feel safer than any plane ride I've been on during COVID-19. And unlike planes, the Jet is also now enforcing a vaccine mandate.

The seats. Brittany Chang/Insider

The pre-booked seats, ample spacing, and warm attendant made for one of the safest-seeming and most relaxing boarding experiences I've ever had on any mode of transportation.

Inside the Jet. Brittany Chang/Insider

All I had to do was get on the bus, throw my bags on the floor in front of me, confirm my seat with the friendly attendant, and I was all good to go.

My messy seat. Brittany Chang/Insider

Throughout the bus ride, the attendant checked on the passengers and offered us a selection of complimentary snacks, water, wine, beer, coffee, and soda. And at the end of the bus ride, she collected our trash.

Snacks on the Jet. Brittany Chang/Insider

I don't drink soda, and I passed on the free booze (I was, after all, still working), but just having these options made the Jet feel more luxurious than an economy seat on a plane.

The galley at the rear of the bus. Brittany Chang/Insider

We were offered The Jet-branded blankets to use during the bus ride, but I was already bundled in a thick sweater, so I passed.

The seats. Brittany Chang/Insider

There's also a bathroom at the rear of the bus next to the attendant's galley. The clean bathroom — although smaller than Amtrak's — had the basics: a toilet, sink, mirror, and hand sanitizer.

The bathroom. Brittany Chang/Insider

But because it was freezing the night before, the bathroom pipes were frozen, putting the porcelain throne out of commission for the first half of the ride.

The bathroom. Brittany Chang/Insider

Luckily our driver scheduled a quick bathroom stop halfway through the journey, which was perfect for a quick stretch.

The Jet on a cold January morning during out bathroom stop. Brittany Chang/Insider

Snacks and a clean bathroom are great, but the Jet has an even stronger standout feature that sets it apart from any other luxury bus competitor or mode of travel: the motion-canceling "hoverseats."

Inside the Jet. Brittany Chang/Insider

Source: Insider

These seats are the Jet's pièce de résistance and its biggest draw.

A reclined seat. Brittany Chang/Insider

The seats use a suspension technology developed by Bose to block 90% of the bus ride's uncomfortable bumps and movements.

The seats. Brittany Chang/Insider

The tech can be more commonly found in the long-haul truck industry, making the Jet the "world's first" bus with motion-canceling seats, according to the company.

Buttons to adjust the seating. Brittany Chang/Insider

These seats made road traveling feel more like flying, but better.

The seats. Brittany Chang/Insider

The gel and memory foam seats are 22-inches wide and plusher than my couch at home.

The seats. Brittany Chang/Insider

When my seat was fully reclined 45-degrees, I could have comfortably fallen asleep.

A reclined seat. Brittany Chang/Insider

And because there's six feet between each row, I didn't have to worry about reclining too far.

The seats at the front of the bus. Brittany Chang/Insider

Luckily, the seats' armrests have a built-in tray table, allowing me to lay back while tapping away on my laptop.

The seats. Brittany Chang/Insider

But unfortunately, I had to work, and couldn't take the nap I so longed for.

Working on the Jet. Brittany Chang/Insider

The coaches are equipped with the same WiFi used on Google and Facebook's employee shuttles, Scarborough previously explained.

The galley at the rear of the bus. Brittany Chang/Insider

The WiFi was no joke. It was reliable and the fastest I've ever used on a mode of transportation.

The galley. Brittany Chang/Insider

Almost every passenger was pattering away on their laptops during the bus ride, but I never encountered disruptions with the network, even when I was streaming music and videos.

Inside the Jet. Brittany Chang/Insider

The seats also have outlets that kept my laptop running throughout the entire journey.

Working on the Jet. Brittany Chang/Insider

The motion-canceling seats did a great job of blocking the smaller bumps, but I could still feel the rocking motion of the bus. This was expected and would have otherwise been fine if I hadn't been staring at my laptop.

The seats. Brittany Chang/Insider

The longer I stared at the screen, the harder it became to read smaller blocks of text, a side effect that brought me back to my concussion four months ago.

The galley at the rear of the bus. Brittany Chang/Insider

The longer I worked, the worse my carsickness-induced nausea — a familiar feeling from stop-and-go traffic but never from long bus rides — became.

The bathroom. Brittany Chang/Insider

The headache, woozy uneasiness, and churning stomach made the remaining almost two hours more difficult to kill.

The galley at the rear of the bus. Brittany Chang/Insider

But when I looked around, most other passengers were still on their laptops and phones, a sign that nobody else was feeling as sick as I was.

A view out the windows while we were still in Manhattan. Brittany Chang/Insider

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